Owner Partners
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Can I ask property management questions by email before booking a call?
Start with your questions and choose the communication channel that works for you.
Which amenities and property improvements should I prioritize?
How to evaluate guest comfort, property presentation and ongoing ownership costs before investing.
How are maintenance requests, work orders and repair approvals handled?
How to report an issue, follow the work and clarify costs before making assumptions.
How do I understand my owner statement and rental proceeds?
Where to find statements and how to ask a clear question about revenue, expenses or a payment.
What should I expect from full-service vacation rental management?
A practical overview of operations, guest support, property care and separately billed services.
How will my vacation rental be marketed and distributed?
How listing presentation, booking channels, direct marketing and revenue management work together.
How is a vacation rental revenue estimate different from a guarantee?
Understand projected gross rent, owner proceeds and the assumptions behind a property review.
STR Useful Life Schedule (Schedule F) — Guest Damage Waiver Program
Applicable useful life, classification, and estimated replacement guidance for furnishings and finishes covered under the Guest Damage Waiver Program.
The Utility Fee Guarantee: No More Deposits, No More Hassle
How we replaced the old utility deposit with a simple daily fee — and a guarantee that you're always made whole.
Maintenance Labor Rates
Explanation of how maintenance labor works, when it's applied and how much it costs.