FAQs

Can I ask property management questions by email before booking a call?

Start with your questions and choose the communication channel that works for you.

Which amenities and property improvements should I prioritize?

How to evaluate guest comfort, property presentation and ongoing ownership costs before investing.

How are maintenance requests, work orders and repair approvals handled?

How to report an issue, follow the work and clarify costs before making assumptions.

How do I understand my owner statement and rental proceeds?

Where to find statements and how to ask a clear question about revenue, expenses or a payment.

What should I expect from full-service vacation rental management?

A practical overview of operations, guest support, property care and separately billed services.

How will my vacation rental be marketed and distributed?

How listing presentation, booking channels, direct marketing and revenue management work together.

How is a vacation rental revenue estimate different from a guarantee?

Understand projected gross rent, owner proceeds and the assumptions behind a property review.

Price & Fee List for Casago Services - Last Update March 2025

Please see the fee schedule below

What is included in the cost of our full-service management?

What is included with the management fee owners pay

Shower Caddies

We believe that this change contributes positively to the overall guest experience at your property.

Housekeeping/ Cleaning

This guide outlines the differences between the types of cleanings to ensure both the team and property owners understand their importance and scope.

Owner Wants to Donate Their Property - Asking for Direction/What They Should Do

Guidelines and Best Practices for owners who are considering donating their property for charity.

Owner Portal - Commonly Asked Questions

Please see the Q&A below to hopefully find an answer for your situation

Linen replenishment

What is the linen service?

Fire Features for Owners & Guests

Roughly 80% of guests want a fire feature! Let's help make it happen

Facts: Squatters Rights

How we protect your property from a Guest overstaying their welcome

Electric Car Charging Station - Ok2Charge

How to sign up and install an Electric Car Charging Station from Ok2Charge

Camera Policy