What Is the Preventative Maintenance Program?
The Preventative Maintenance Program (PMP 360) is an optional paid add-on for ACME-managed properties. Enrolling in PMP means your property receives a deeper monthly visit from your Owner Manager — going beyond our standard Home Visit Optimization (HVO) to include hands-on maintenance tasks, systems checks, and a documented condition report.
Think of PMP as proactive care for your investment. We catch small problems before they become expensive repairs, reduce wear on your systems, and give you a detailed record of your property's condition every single month.
What's Included in Each Visit
- Full interior walkthrough and condition check
- HVAC filter inspection and replacement (filters billed at cost)
- Smoke and CO detector battery check
- Minor repairs included: tightening fixtures, replacing light bulbs, adjusting hardware
- Exterior check: doors, windows, entry points, any visible wear
- Inventory confirmation: linens, kitchen supplies, guest amenities
- Loom video summary sent to you within 24 hours of each visit
- Written condition report with photos of any items noted
Pricing
PMP is priced based on your property's size and market. Typical range: $59–$119/month.
Contact your Owner Success Manager for a specific quote for your property.
How Visits Are Scheduled
PMP visits are automatically scheduled around the 15th of each month. Your Owner Manager coordinates timing to avoid conflicts with guest reservations — you don't need to do anything. It happens automatically as part of your management service.
What You Receive After Each Visit
Within 24 hours of your PMP visit, you'll receive:
- A Loom video walkthrough from your Owner Manager
- A written summary of what was inspected and any items noted
- A list of any recommended repairs or items to monitor
PMP vs. HVO: What's the Difference?
| HVO (Standard — Included) | PMP 360 (Paid Add-On) | |
|---|---|---|
| Cost | Included in management fee | $59–$119/month |
| Visit depth | Observe and report | Hands-on — includes minor repairs and systems checks |
| After-visit report | Basic condition notes | Full written report + Loom video |
| Filter replacement | Not included | Included (filters at cost) |
| Minor repairs | Not included | Included within scope |
Every property receives one or the other — you cannot be enrolled in both simultaneously.
How to Enroll
Contact your Owner Success Manager or email owners@acmehouseco.com. Enrollment changes take effect the following month if submitted by the 25th.