Overview
If you completed work at an ACME-managed property and need to submit an invoice for payment, follow the steps below. Correct invoices are processed promptly — incomplete invoices cause delays.
What to Include on Your Invoice
Every invoice must include the following. Invoices missing any of these items will be returned:
- Your business name and contact information (address, phone, email)
- Invoice number (your own numbering system is fine)
- Invoice date
- Date(s) of service
- Property address where the work was performed
- Description of work — be specific (e.g., "Replaced garbage disposal, kitchen" — not just "plumbing")
- Itemized costs — labor and materials listed separately is preferred
- Total amount due
- Payment method preference — ACH direct deposit (preferred) or check
How to Submit
Email your invoice as a PDF attachment to our Accounts Payable team:
[AP email address — contact your ACME property manager for the current submission address]
Use this subject line format:
[Property Address] – [Your Business Name] – [Date of Service]
Example: 123 Palm Dr Scottsdale – Desert HVAC Services – 2026-06-05
Payment Timeline
Invoices are processed on Net-[TBD] terms from receipt. You'll receive payment via ACH or check as indicated on your invoice.
If you haven't received payment after the expected date, contact your ACME property manager with your invoice number and we'll investigate promptly.
Frequently Asked Questions
What if I don't have a PDF?
A clear photo of a paper invoice is acceptable, but PDF processes faster. Free mobile apps like Adobe Scan or CamScanner can convert photos to PDF in seconds.
Can I include multiple jobs on one invoice?
Only if all work was at the same property. Submit a separate invoice for each property address — bundled multi-property invoices cause coding delays.
What if I have questions about a payment?
Contact your ACME property manager directly, or email our AP team with your invoice number.
Contact
Questions? Email vendors@acmehouseco.com or contact your ACME property manager directly.